Enquiries, tour bookings, applications, and supporting documents may arrive through multiple channels, often involving several staff members over a long period. Without a clear view of each family’s progress, follow-ups can be missed, and staff can spend too much time chasing information rather than building relationships.
That is where EnrolHQ and Sentral come together.
EnrolHQ helps schools manage the journey from first enquiry to acceptance. Sentral supports the student once their details move into the school’s ongoing records and operations. Together, they create continuity between enrolment and school life, without requiring staff to re-enter information already provided by families.
So, enquiries, tours, applications, offers, communications, forms, documents, and workflows are all brought into one place – EnrolHQ. Working with each school, the EnrolHQ team maps its enrolment journey and tailors forms, tours, interviews, offers, and workflows to its requirements and brand.
Schools can also decide when an application moves into Sentral: after a student is confirmed, or earlier in the admissions process.
EnrolHQ gives school teams a live view of each prospective family’s progress. Staff can see where families are in the process, respond at the right time, and maintain momentum from early interest to an accepted offer. Families, meanwhile, can use a secure portal to complete tasks, upload documents, and see their next steps.
For Eddy Chan, General Manager and co-founder of TeamHQ, the company behind EnrolHQ, the value is in giving schools a structured way to manage a relationship.
“Families are looking for the school that fits their expectations, their values, and their budget,” Chan says. “The journey from discovery to an offer can be two or three years. EnrolHQ was created to put that enrolment journey online and make it manageable.”
The platform supports key enrolment activities, including:
Enquiries, applications, and customised forms
Follow-up communications
School tours, open days, and event bookings
Supporting-document uploads
Application reviews, interviews, and assessment workflows
Automated reminders for outstanding information
Offer creation, distribution, acceptance, and post-offer paperwork
Secure parent access to tasks, updates, and application progress
Enrolment reporting across prospective families and applications
By reducing administrative work, EnrolHQ gives enrolment teams more capacity for timely, personal contact with prospective families.
When a school administrator selects ‘Sync to Sentral’ in EnrolHQ, relevant student, family, and supporting information transfers to Sentral. Depending on the school’s configuration, this can include contact details, date of birth, year level, medical and learning information, court orders, and supporting documents.
EnrolHQ also checks Sentral for existing parent or household records during the sync, helping staff identify siblings and family connections. Schools can enable Sentral’s moderation queue alongside the integration to identify potential duplicates and link records with existing households.
Erica Easton, Product Manager for Sentral Core SIS, says each school determines where the handover sits in its workflow.
“Once an enrolment is confirmed – and each school defines what that looks like – they can push that information to Sentral,” she says. “Sentral then takes over with a 360-degree view of the student.”
From there, the student record can support communications, finance and billing, attendance, class allocation and, later, academic reporting. The integration also removes the need to manually enter information already collected through forms, emails and documents.
“Otherwise, they would have to manually enter it, which in this day and age is not acceptable,” Easton says.
The connection can be especially valuable during annual intake periods. Schools can use EnrolHQ to request and review emergency contacts, health details, consents, reports, and other documentation before transferring an incoming student’s details into Sentral.
Connected systems give school teams more time for the work that depends on human connection.
According to Chan, EnrolHQ business cases commonly identify time savings equivalent to around one-third to one-half of a full-time role, although outcomes vary according to school size, workflow complexity, and application volume.
That time can be redirected from transactional work – such as manual data entry, interview scheduling, and preparing individual offer packs – towards more valuable interactions with prospective families.
“Parents want to speak with people at the school,” Chan says. “We give staff time back to nurture prospective families through timely conversations, clear answers, and a more personal enrolment experience.”
For schools, this means a more responsive enrolment experience without adding pressure to busy administrative teams. Families receive clearer next steps and timely updates, reducing uncertainty during what can be a long decision-making process.
Schools of every size need clear workflows, reliable information, and a smooth experience for prospective families.
EnrolHQ supports families from first enquiry to enrolment, while Sentral manages the student record once their information is transferred. Together, they help schools move families from prospect to school community with less administrative effort.
Eddy Chan
General Manager and co-founder