Sentral for Parents App - Troubleshooting for Schools

Frequently Asked Questions

1. How do parents register for the app?

2. Do parents need a Parent Portal account before they can use the app?

3. Should parents register for the Parent Portal first, or the app?

4. Where do I direct parent enquiries for parent login problems?

5. Is there a user guide for the app?

6. Who does the school contact for help with the app?

7. Where do I find absence notifications sent from parents via the app?

8. Who can send notifications to parents via the app?

9. Do all Parent Portal notifications go out via the app as well?

10. Can I send a notification via the app, but not the Parent Portal?

11. What documents can I send to parents via the app?

12. What is the size limit of documents that I can send via the app?

13. Why can’t I upload a document to the app?

14. How do parents get the new Sentral for Parents app?

15. Can parents continue to use the old app?

16. The app looks different. Has functionality changed?

17. Can parents run the old app and the new app on their phone at the same time?

18. What if parents have children at different schools?

19. Can parents make payments via the app?

20. Can teachers use the app?

21. How do teachers register for the app?

1. The school has paid for the app, but it’s not working for us.

2. The school has paid for the app, but the school is not showing up in the list.

3. We’re receiving parent complaints that they can’t register for the app.

4. I can’t find my school in the list.

5. Teachers send messages to parents via the app, but parents are not receiving them.

6. Parents are sending absence notifications via the app, but the school is not receiving them.

7. Students are not visible to parents within the app

8. Calendar events are not showing up in the app.

9. Parents cannot action notifications requiring action.