Home > Support
Local, one-to-one support – whenever you need it.
Our Australian-based support team is here to help you get the most out of Sentral. From lodging a ticket to booking a one-on-one session, we've made it easy to get the right help at the right time.
Critical issue? Call us directly on 1800 998 538 – Mon–Fri, 7:30am–7:00pm AEST.
No need to lodge a ticket first. Or check the system status page for known incidents.
OPTION 1
Lodge a support ticket
Access the help centre directly from your Sentral platform. Click the Help Centre button in the top right of your screen, select 'Lodge a Case' and follow the prompts. Our team will respond within 1 business day.
OPTION 2
Book an advanced session
Pre-book a one-on-one session with a Sentral support agent to troubleshoot a specific concern. Ideal for complex issues where you need dedicated time with our team.
OPTION 3
Help Centre & resources
Browse our online help centre for guides, how-to articles and step-by-step instructions across all Sentral modules.
OPTION 4
Sentral on YouTube
Watch how-to videos across a range of topics and modules including Academic Reports and Wellbeing. New videos added regularly – subscribe to stay up to date.
Go deeper
Need additional support?
Level-up with dedicated training & consulting
Book time with our team to ensure your school gets the most out of Sentral – from implementation support to advanced training for your staff. Available online and onsite.
About the Parent Portal & App
Find out what the Sentral Parent Portal & App can do and how it keeps families connected to their school.
Getting started
New to the portal or app? Follow our step-by-step guide to set up your account and get connected to your school.
How to log in
Can't access your account? Visit the parent login page to sign in or reset your credentials.
FAQs
Browse answers to the most common questions about the Sentral Parents App and Portal.