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Support

When it comes to support, we’ve got you covered

Sentral Support - Why were asking you to lodge a case
Sentral Support - Learning Centre & Help Centre video-play

Support is provided through the Sentral Learning Centre & Help Centre

Sentral Learning Centre

Learning Centre

In our quest to never stop learning and always passing on knowledge, we have a specially curated section where you can watch videos and download documents to support your own ongoing learning programme.

Sentral Help Centre

Help Centre

As always, Sentral are there to help you through any challenges you face within the platform. There are numerous ways to get help through the Help Centre team, and our aim is to get you to the quickest and best resolution for you.
Sentral Support & Help Centre is here for you

How do I know where to look?

I’m not sure how to do something or just getting started

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Use Learning Centre

We have a specially curated section where you can watch videos and download documents to support your own ongoing learning programme.

I have a specific problem I can’t find the answer for

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Use Help Centre

There are numerous ways to get help through the Help Centre team, and our aim is to get you to the quickest and best resolution for you.

I have an urgent or critical issue

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Use Help Centre

There are numerous ways to get help through the Help Centre team, and our aim is to get you to the quickest and best resolution for you.

I have a security concern

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Contact Us

We realise how important security and privacy are to you and your school. If you have any Cyber Security related matters, please visit our Privacy Policy page. Or contact us at
disclosure@sentral.com.au
with details of the problem including usernames, dates and times to inform any investigation.

Sentral aims to offer schools best-in-class performance and functionality every day and that goes for our support as well

Faster Responses when Lodging a Case

 

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We know that sometimes things still just don't go smoothly. So, we’ve worked really hard to improve our process for responding to cases. 

It works like this:

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1. Click the Help Centre button in the top right of your Sentral screen. 

2. Click ‘Lodge a Case’ and follow the prompts, providing as much information as possible.

3. Our support team will assess and prioritise your case within 1 business day. Assigning your case to one of our team within 1 business day will ensure the fastest possible response time. There’s no need to call us right after submitting your case – we’re on it. 

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Need help?

This is how to prepare for your support call

Call us with these three things handy:

  • check-circle Lodge a case via our Help Centre and get a case number ready
  • check-circle The priority assigned to your case
  • check-circle Any new information about your situation

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