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Scope of the policy
This policy applies to all information or an opinion about an identified individual or an individual who is reasonably identifiable (you), whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not (Personal Information) that is collected, held, used and disclosed by Sentral.
This policy has been prepared in compliance with the Privacy Act 1988 (Cth) (Privacy Act).
In this policy, we explain the kinds of Personal Information we collect, how and why we collect and use it, and what controls you have over our use of it.
Please read the following carefully to understand our practices regarding the collection and use of your personal information.
Personal Information that Sentral collects, uses, holds and discloses
The kinds of Personal Information we collect hold, use and disclose includes the following:
Sensitive information is a subset of personal information that is afforded a higher level of privacy protection. The kinds of sensitive information we collect and hold may include:
How Sentral collects and holds Personal Information
We usually collect Personal Information indirectly from our customers (for example, we may collect Personal Information about a student or parent from their school).
We may also collect Personal Information from you directly in the following ways:
Sentral holds this Personal Information in a database which may be hosted on a cloud service within Australia or a server owned by a school we have collected the Personal Information from, also located in Australia.
We take reasonable steps to:
Security measures that we have in place to protect your Personal Information include the following:
The purposes for which Sentral collects, holds, uses and discloses Personal Information
Sentral may also disclose Personal Information to the extent required or authorised by applicable law.
Sentral does not sell any of your Personal Information. Sentral is not likely to disclose Personal Information to overseas recipients.
Access and correction of personal information
You have a right to request access to your Personal Information and to request its correction. Upon receipt of a written request from you, we will comply with our obligations under the Privacy Act to give you access to the Personal Information we hold about you within a reasonable period of time unless an exception to access applies under the Privacy Act.
Upon receipt of a written request from you we will comply with our obligations under the Privacy Act to correct any Personal Information we hold about you within a reasonable period of time.
If you have a complaint about the way we have dealt with your Personal Information, please make a complaint in writing to our Customer Support Manager, whose details are below. We will respond to all complaints within a reasonable time.
If you are not satisfied with our response to your complaint, you can refer it to the Office of the Australian Information Commissioner.
Customer Support Manager contact details
Customer Support Manager
Telephone: 61 2 9029 3993
PO Box 814
Chatswood NSW 2057
Please note: firstname.lastname@example.org is exclusively for the reporting of Cyber Security related matters. Any other requests will not be responded to. Sentral also does not respond to personal information requests from students, all such requests should be directed to your school.
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