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A better support experience, built with user feedback.
We're excited to announce that the new Sentral Help Centre is now officially available to our customers, following a successful pilot program. Thank you to the schools and staff who participated, shared feedback, and helped shape the experience into a more intuitive and effective support destination. The new Help Centre provides a single location for support resources, product documentation, release notes, and assistance across the Sentral platform.
Over the past month, we've been working closely with pilot participants to understand how schools access support, find information, and resolve issues. The feedback has played a vital role in helping to refine the Help Centre and create an experience that is faster, easier to navigate, and designed around the needs of busy school staff.
Early feedback from pilot participants has highlighted the impact of the new Help Centre experience. One user shared that they had stopped using the previous Help Centre because it felt "clunky" and they "never found the answer" they were looking for, often finding it easier to contact the Support Team directly.
In contrast, the participant described the new Help Centre as being "kind of like a Google", making it much easier to locate relevant information and find answers independently. The improved search experience helped users resolve issues more quickly, with one participant noting that they were able to get answers "straight away" and that they could "troubleshoot it before going and lodging it as an issue."
The result is a modern, searchable knowledge hub that helps you find answers quickly, discover product updates, and access support when you need it.
What's new?
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Improved search capability
Find answers faster with an improved search experience that helps you locate guides, FAQs, release notes, and support articles across Sentral's modules and features. -
Comprehensive help content
Access a growing library of support resources covering key Sentral areas, including Administration, Attendance, Wellbeing, Finance, Communication, Timetabling, Assessment, Parent Engagement, and more. -
Up-to-date release notes
Stay informed about the latest enhancements, fixes, and product updates through regularly published release notes available directly within the Help Centre.
Why use the Help Centre?
The new Help Centre has been designed to help schools:
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Find answers independently and faster.
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Access step-by-step guidance and best-practice resources.
- Stay informed about product changes and enhancements.
- Reduce time spent searching for information across multiple locations.
Whether you're a classroom teacher, school administrator, executive staff member, or system administrator, the Help Centre is designed to support you at every stage of your Sentral journey.
Where to access the Help Centre
Accessing the Help Centre is easy:
- In Sentral, select Help from the menu bar.
- Click the Help Centre button.
Tips for getting the best results
Before diving in, check out our Getting Started with the Sentral Help Centre guide for an overview of key features, navigation tips, and ways to get the most from your support experience.
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Search first for answers
Simply type a keyword or question into the search bar to bring up related articles. You can then refine your search results by entering a specific module (topic). - Browse by topic tiles
Click on a tile on the homepage to explore a specific module and access related user, admin, and support guides.
Explore the Help Centre today
The pilot program may be complete, but our commitment to continuous improvement is not. We'll continue to expand our knowledge base, improve content, and enhance the overall support experience based on customer feedback.
We encourage all Sentral users to explore the new Help Centre and make it your first stop for support, learning, and product updates. The Help Centre brings together the resources you need in one easy-to-access location, helping you get more from Sentral every day.
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