2 min read
Coming soon: A new Sentral Help Centre for faster, simpler support.
Sentral August 19, 2026
A better support experience, built with user feedback.
We're excited to share that the new Sentral Help Centre is coming soon. Following a successful pilot program, we've been working closely with participating schools and staff to refine the experience based on valuable feedback. The new Help Centre will provide a single location for support resources, product documentation, release notes, and assistance across the Sentral platform.
Over the past month, we've been working closely with pilot participants to understand how schools access support, find information, and resolve issues. The feedback has played a vital role in helping to refine the Help Centre and create an experience that is faster, easier to navigate, and designed around the needs of busy school staff.
Early feedback from pilot participants has highlighted the impact of the new Help Centre experience. One user shared that they had stopped using the previous Help Centre because it felt "clunky" and they "never found the answer" they were looking for, often finding it easier to contact the Support Team directly.
In contrast, the participant described the new Help Centre as being "kind of like a Google", making it much easier to locate relevant information and find answers independently. The improved search experience helped users resolve issues more quickly, with one participant noting that they were able to get answers "straight away" and that they could "troubleshoot it before going and lodging it as an issue."
The result is a modern, searchable knowledge hub that helps you find answers quickly, discover product updates, and access support when you need it.
We're looking forward to making the new Sentral Help Centre available to all customers soon.
What's new?
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Improved search capability
Find answers faster with an improved search experience that helps you locate guides, FAQs, release notes, and support articles across Sentral's modules and features. -
Comprehensive help content
Access a growing library of support resources covering key Sentral areas, including Administration, Attendance, Wellbeing, Finance, Communication, Timetabling, Assessment, Parent Engagement, and more. -
Up-to-date release notes
Stay informed about the latest enhancements, fixes, and product updates through regularly published release notes available directly within the Help Centre.
Why use the Help Centre?
The new Help Centre has been designed to help schools:
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Find answers independently and faster.
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Access step-by-step guidance and best-practice resources.
- Stay informed about product changes and enhancements.
- Reduce time spent searching for information across multiple locations.
Whether you're a classroom teacher, school administrator, executive staff member, or system administrator, the Help Centre is designed to support you at every stage of your Sentral journey.
The new Sentral Help Centre is coming soon!
The pilot program may be wrapping up, but our commitment to continuous improvement is just getting started. As we prepare for the full launch, we'll continue expanding the knowledge base, refining content, and enhancing the overall support experience based on feedback from pilot participants.
Once launched, we encourage all Sentral users to make the new Help Centre their first destination for support, learning, and product updates. Bringing together the resources you need in one easy-to-access location, the Help Centre will make it simpler to find answers, stay informed, and get more from Sentral every day.
Coming soon. Stay tuned for more details.