Less Admin, Faster Support, Happier Parents

How Sentral is helping schools spend more time on what matters most

For more than 25 years, Sentral has been a trusted technology partner to Australian schools, helping educators do what they do best: teach, lead, and support student growth. Today, Sentral is evolving faster than ever, building a smarter, more connected, and more intuitive platform that’s designed to reduce administrative burden, deliver faster support, and create stronger partnerships with families.

Here’s how our latest updates are shaping the future of school management.

A smarter way to connect: The enhanced Sentral for Parents App

Less admin means more time for meaningful engagement and our enhanced Sentral for Parents app is delivering just that. With more streamlined tools and improved user experience, the app helps parents stay informed, involved, and in sync with their child’s education. Key features include:

• Real-time notifications for messages, events, and updates
• One-tap absence reporting to save time for parents and school staff
• Secure online payments for school fees, excursions, and uniforms
• A centralised calendar for managing school life in one place
• Direct messaging with teachers for clearer, faster communication

Customised to your school: More flexible Academic Reporting & Wellbeing

No two schools are the same, so why should your school management system be one-size-fits-all?

We’ve expanded flexibility in both our Academic Reporting and Wellbeing modules to support your school’s unique pedagogy and student support framework.

• Tailored Academic Reports - Easily design and generate reports that reflect your school’s assessment strategies, curriculum, and values, all through a simple, intuitive interface that reduces admin time.
• Holistic Wellbeing Management - Track and respond to wellbeing incidents, build individual support plans, and foster a proactive, positive school culture. Sentral’s wellbeing tools help your team support students more effectively, with less effort.

New standard of support: The results are in

We know that great software means nothing without great support. That’s why we've invested heavily in improving your experience and the results speak for themselves.

So, what does this new standard of support feel like for your school?

• Dramatically Faster Responses: When you need help, you need it now. We’ve cut the average time it takes to answer your call by nearly 50%. Our performance on answering calls within the first 60 seconds has also improved by 18%. For email support, we’ve slashed the first response time from over 5 hours to just 90 minutes, ensuring your queries are acknowledged and addressed faster than ever.
• Swift and Effective Resolutions: Getting a fast response is one thing; getting a fast solution is everything. We have transformed our resolution process, cutting the average time to resolve an issue from 76 hours down to just 20.5 hours. Furthermore, our First Contact Resolution remains strong and consistent at 77%, meaning more than three-quarters of all issues are fully solved during your very first interaction with our team.

These aren't just metrics on a dashboard. They represent our unwavering promise to be a partner you can rely on, one that respects your time, understands your challenges, and empowers you to get back to the crucial work of educating students.

Built for Australian schools - Today and tomorrow

Sentral isn’t just another school management system, it’s a platform built from the ground up for Australian educators. With over two decades of experience, a deep understanding of local education frameworks, and a relentless commitment to innovation, we continue to evolve with the needs of schools across the country.

From student engagement to streamlined reporting, from wellbeing tracking to real-time parent communication - the new Sentral is about helping schools focus less on admin and more on what truly matters: supporting their students.

Explore what’s new at Sentral

Discover how our latest innovations can help your school run more smoothly, connect more deeply, and grow with confidence.

Contact us or book a demo today.